Refund Policy

Under charity law, charities are not permitted to refund donations, other than in specific circumstances. The Charities Act 2011 can be found here.

However, there may be an occasion when you need to speak to one of our Team to discuss your donation. Please email us at or give us a call on 0117 924 3071.

We’re a friendly bunch and we’ll ask you a few questions to determine what’s happened so that we can help in any way that we can.